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Software

Zhongtie Software Support

Comprehensive CAD/CAM & CNC Software Services for Sheet Metal Solutions
We offer you the complete range of modern CAD/CAM support — from telephone hotline and remote troubleshooting to update programs, extension packages, workshops, and expert dialogs.
Software is a critical part of Zhongtie machines. In a rapidly evolving technology landscape, software requires ongoing maintenance and adaptation to meet production demands. That is why Zhongtie is committed to continuously improving both CNC/NC machine software and integrated office/production solutions, ensuring they are always aligned with the latest industry standards.

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    Included in Zhongtie Software Care

    • Remote Service Support: Available up to 12/5 for CAD/CAM systems, CNC/NC software versions, and offline programming software
    • Fast Response: Immediate action on reported issues in business-critical areas
    • Expert Availability: Guaranteed access to product specialists within agreed response times
    • Multi-Channel Assistance: Phone support, email response, and remote desktop troubleshooting
    • Service Portal: Easy upload of service requests for tracking and faster resolution
    • Bug Fixes & Hot Patches: Quick delivery of solutions for critical software problems
    • Regular Updates: Perfective updates and new features for CAM, CAD/CAM, and Zhongtie-developed applications
    • Continuous Improvements: Ongoing development of CNC machine interface software and smart factory integration tools
    • Workshops & Knowledge Exchange: Access to Zhongtie-organised expert sessions, operator training, and dialog programs
    Included in Zhongtie Software Care Image
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