At your disposal, Zhongtie provides a professional international field service team, composed of qualified technicians and engineers with expertise across all machine technologies. For detailed technical analysis, your machine can be connected remotely with our phone and online support, enabling a complete and effective diagnosis. In many cases, issues can be solved directly without the need for on-site intervention.
Thanks to Zhongtie’s worldwide service presence, we support you wherever you are. Our service network consists of subsidiaries, dealers, and partners covering different regions, providing technical support, training, service interventions, and spare parts supply.
We have engineers and service technicians strategically allocated worldwide to ensure quick responses whenever service is needed. Our close-knit service network means support is always near you. In addition, telephone analysts can help solve problems over the phone.
Press brake, shearing machine, and plate rolling machine services can also be carried out through virtual service via high-speed internet connection, allowing our experts to view your machine functions in real time to assist with troubleshooting. Fast analysis of faults increases your machine availability and minimizes downtime.
When it is necessary to replace a part or carry out a repair, Zhongtie’s service engineers will be dispatched to your plant quickly to restart production with minimal delay. Our mission is to intervene directly and speedily to maximize uptime and manufacturing efficiency.For particularly complex cases, Zhongtie activates a “tech support escalation” process, immediately involving the most highly skilled experts to deliver the best solution in the shortest possible time.
